Customer satisfaction through autoresponders

Thursday 03, Jan 2008 - 03:14AM

Autoresponders are a great way to communicate with renters and prospective renters. When you buy a product online, isn't it great to receive an email stating:

"Thank you for your order! We really appreciate and value your business. We will keep you informed of the status of your order."

One reason is that the vendor has received the order and is taking accountability for it. The second is that it feels good to be acknowledged as a valued customer.

When you rent your property, it is just as important to send timely emails to your customer. These can be:

1. Thank you for booking online. (Courtesy)
2. Your booking is confirmed. The confirmation number is 6527281. (Customer feels secure)
3. Your security deposit is due in 5 days (Informational)
4. Your vacation is about to start. Make sure you bring warm clothing as temperatures can dip during the evenings. (Informational)
5. Make sure you check out these great attractions (Informational)
6. Your emergency contact number is 206-345-9992 (Customer feels secure)
7. Thanks for staying with us. Let us know how we can make your stay more comfortable in the future (Courtesy and survey)
8. The vacation rental code to the keybox is 9876

RentExpert automates this for you so you don't have to remember to send manual emails. Wouldn't you rather be doing something else like lounging in the hot tub or watching a great game of Football?